Policies

Cancellation Policy
Sessions cancelled within 24 hours of the scheduled time may be billed at 50% of the service rate. Exceptions may be made for emergencies or program closures.

Payment Terms
Invoices will be issued following completion of services or monthly for ongoing contracts. Payment is requested within 30 days of invoice receipt unless otherwise agreed upon. Late payments may result in delayed scheduling of future services.

Travel
Travel within one hour is included in service fees. Travel beyond this distance may be billed at the current IRS mileage reimbursement rate or a mutually agreed travel fee.

Scheduling
Services are scheduled based on availability. Advance booking is recommended to ensure preferred dates and times.

Preparation and Materials
All services include reasonable preparation time, standard materials and customization. Extensive materials, customization, or additional resource development may incur an additional fee.

Service Flexibility
Services may be customized to meet individual program needs and quality improvement goals.